Conclusion
· Purpose – The purpose of this paper was to determine whether luxury hotel managers and customers have the same understanding of service quality and satisfaction and whether there is a disparity between services offered by luxury hotels and the way customers actually experience them. Design/methodology/approach – This paper used interviews with telecom service providers should focus on maintaining and enhancing the quality of services to gain customer satisfaction. 3. Literature Review Service Quality: Quality has gotten a noticeable attention from academic researchers in the recent decades. In spite of the significance of The Relationship Between Service Quality And Customer Satisfaction International Journal of Scientific and Research Publications, Volume 10, Issue 8, August ISSN This publication is licensed under Creative Commons Attribution CC BY. blogger.com blogger.com
Conclusion
· Zeithaml, Parasuraman, and Berry (, p) insinuate that service quality is the satisfaction of customers, or exceeding the expectations. High service quality is paramount in a business since it leads to an increase in the market share. Customers prefer services that make them feel the value of their money is achieved · This paper aims to review hospitality and tourism research on customer satisfaction (CS), service quality (SQ) and customer value (CV) published in several established hospitality and tourism journals over the past years. A parallel review of research on the same topics published in several leading marketing journals is also European Journal of Research in Social Sciences Vol. 5 No. 1, ISSN Progressive Academic Publishing, UK Page 29 blogger.com SERVICE QUALITY AND CUSTOMER SATISFACTION: A COMPARATIVE STUDY OF THE GHANAIAN PUBLICFile Size: KB
1. Introduction
competitiveness in the market, the quality of service provided to the customers has be-come more and most important element to meet the customer satisfaction level and to make them loyal customer about the product/service provided to them. Hence, the pro-cess of survey about customer satisfaction and quality of service was conducted to find · Purpose – The purpose of this paper was to determine whether luxury hotel managers and customers have the same understanding of service quality and satisfaction and whether there is a disparity between services offered by luxury hotels and the way customers actually experience them. Design/methodology/approach – This paper used interviews with direct impact on customer satisfaction. The paper studied the effect of service quality on customer satisfaction in commercial Bank of Ethiopia Adama city. SERVPERF model by Cronin and Taylor’s () is used to identify the effect and the relationship. Quantitative means of data collection method is employed to collect the data through
Introduction
International Journal of Scientific and Research Publications, Volume 3, Issue 2, February 7 ISSN blogger.com REFERENCES [1] blogger.com – Indian Banks in – Emerging Scenario – IBA Bulletin · 2. Background. Many researchers have proposed different attributes and dimensions to measure e-service quality. Dabholkar () conducted an early study about e-service quality which examined how customers form expectations on technology based self-service quality and suggested five main attributes of e-service quality: speed of delivery, The Relationship Between Service Quality And Customer Satisfaction International Journal of Scientific and Research Publications, Volume 10, Issue 8, August ISSN This publication is licensed under Creative Commons Attribution CC BY. blogger.com blogger.com
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telecom service providers should focus on maintaining and enhancing the quality of services to gain customer satisfaction. 3. Literature Review Service Quality: Quality has gotten a noticeable attention from academic researchers in the recent decades. In spite of the significance of good service quality and customer perception of service measuring. The inten-sion of the research study was to find out what customers think about compa-ny’s service quality and if customer satisfaction level is good enough to attract more consumers and save those who have been loyal to the company for years · 2. Background. Many researchers have proposed different attributes and dimensions to measure e-service quality. Dabholkar () conducted an early study about e-service quality which examined how customers form expectations on technology based self-service quality and suggested five main attributes of e-service quality: speed of delivery,
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